Three ways to improve customer service this week

A quick read with three very basic ideas on how you can improve your customer service this week.


1.  Ask your staff to submit "Attaboys" to their fellow workers who have shown tremendous customer service.  After you acquire, have a training meeting highlighting the workers and have them describe how they handled the situation.  You made them the stars and showed your team exactly how to serve the customers.

2.  Do a blind survey with 50 of your most recent customers.  From the results, pick one, no more than two areas, and improve on those areas.  Get your team involved -- it makes them feel better and your front line people will always have better ideas.  If they can't, you might need new front line people.

3.  Work the front line with your people.  You will see first hand what they do everyday and if they have the tools they need to serve your customers.

Email me at Steve Willoughby and let me know which one you did and how it worked for you.  Have a great week.