It really isn't that hard!

Last week, I was sitting in the lobby of a business waiting for my appointment.   There were three ladies working behind the desk.  I was impressed with their professionalism and hard work.  Then one of the ladies made a phone call to set up some activities for one of her clients.  The result of the phone call was disturbing.

The lady that she called could not help her.  In fact, she did not know the operating hours of the business.  Her answer  was we are open early in the morning to late in the evening.

The next day, we were looking for a business in Springfield.  I called the business to get their address.  The lady that I talked to -- didn't know it.  To her credit, she put me on hold and got the information.

Before I throw too many stones, I got to thinking, how easy do we make it for our team to help our customers.  When we take the steps to get our team the information they need, it helps our people super serve our customers.  Remember, sometimes we do need to sweat the small stuff.  Some suggestions.

Create a list of five questions that you think your people should know.

Ask them.

If they know them, great job.  If not, you better get to work.