Do you listen or talk?

Has this ever happend to you? (Bold part is yours)

Welcome to hamburger world, may I take your order.
Yes, I would like a hamburger with onions and pick....
You want cheese on that?
No,
what did you want on the burger....
Onions and pickles with fr.....
Do you want fries
Yes....and a Di....
What kind of drink?
Diet.

This post is not about the drive through workers. It is about getting you to think about if you do the same thing to your clients. Sometimes, we are so busy "working" and "selling" we aren't listening. When we listen, they tell us what they need and want. When we know what they need and want, our job get's eaiser.

I don't care if you are in retail, direct sales, manage a team, or work in a drive thru, if we listen, our job becomes easier. This week, try listening more and talking less.

Have a good week.