This entry is short and simple. (The same has been said about me) Like most simple rules, it is easier to understand than to follow.
We went out for a quick motorcycle trip this weekend with some dear friends. Saturday afternoon, we stopped at a restaurant. We waited by the “please wait to be seated sign” for probably 45 seconds. The breaking point came when I made eye contact with an employee and he quickly looked away. At that time, I selected the table and asked him if this was okay for us to sit down. He asked a young woman and she answered in a frustrated tone, “I guess so” and something else that amused the young man but I could not hear.
That set the tone for a meal we didn’t like and an experience that we will never repeat.
On Sunday Morning, we ate breakfast at a restaurant that is open 6a – 2p. We walked into that restaurant and received a prompt good morning and welcome, you may sit here greeting. Breakfast was okay, but when we return, we will repeat that process.
One restaurant built future business and one destroyed it, just by how they took care of the customers. The first restaurant owner will probably blame their advertising and/or the economy. When in fact, the problem is how they treat their customers.
How are you treating your customers?
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