The age old question.

Is the customer always right? Some people will immediately say YES! Just as quick others will say NO! Some, like me, will say depends on the customer.

Customers are the life blood of every business. If it were not for the customers, you would not have a business. And there are businesses built on the premise that the customer is always right. There was a great story (not sure if it was fact or legend - but still a great story) where the customer returned some tires to a business and they gave them his money back - even though they did not sell tires.

To me, customers earn the right to be right. In other words, if they handle their account in a professional way, I will do everything I can to super serve them and provide them what they need. Additionally, if they run into hard times, I will do everything possible to be the partner that they need. It is easy to be a "partner" in the good times, it takes a real "partner" to walk with you through the valley.

On the other side of the coin, I do believe that there will be businesses, for whatever reason, who you should not do business with. When a business becomes unnecessarily demanding or demeaning to my team -- I will do my best to right the ship. But bottom line, if I can't, they need to find another place to do business.

So is the customer always right? Sure if they have earned that right. Have a great week.