How would you defeat you?
Here is a great exercise to improve your customer service.
Spend some time with your team and put yourself in your competitors shoes. Act as if you were a new competitor coming to town and they wanted to blow your customer service away. What would they do?
It may take some time to get your team going on this, but once they do, let them go. Don't argue with what they are saying, just write it down, preferrably on sheets of paper that you can hang up around the room.
Once everything is written down, let everybody vote on the top five threats. Once you get it down to five, put your hats back on and figure out ways to combat that threat before it arrives.
Congratulations, your customer service just got a lot better.
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