A great experience!

What can you do this week to improve the customer experience at your business? Here are some thought starters:

Make sure that the customers are greeted in a timely manner. When I say greeted, I mean with eye contact and a message that says, "glad you are here and we are dedicated to help you."

Get back to the basics. Does your team know exactly how to help your customers? If you were to have a fun pop quiz in the next team meeting, would everyone pass it? If they couldn't pass it, is that their fault or yours?

Spend some time with your staff as they are serving the customer. Are there changes in their tools or systems that would help them serve the customer better.

Just three quick thoughts to help you serve your customer. Have a great week.