Customer Corner Volume 1

Welcome to Steve Willoughby's new blog, The Customer Corner. An opportunity to focus on the all important customer. Let's talk training.

You set the tone of how your business deals with customers. For example, how much time or money do you invest in training in dealing with the customer? Is your training concentrated on procedures and policies, or on getting to know what the customer needs. Don't misunderstand, procedures and policies are important, but learning how to interact with your customers can add money to your bottom line.

In up coming Customer Corner's, we will discuss training opportunities for your staff and hopefully, together, we will help you add more sales by increasing and improving your customer service. I look forward to hearing and sharing your feedback. Next week, we will talk about suggestive selling works to improve your bottom line.

In the meantime, I encourage you to spend some time this week and think about your training program? Does your staff understand your goal? Do they really know what they are selling? Can they truly be helpful to your customers? It is your job to make sure that you can answer Yes to all of those questions.


The next time you need a speaker, make it easy on yourself and call me. I will inspire, motivate, and entertain your group. Check out my speaking demo at www.bransonbusiness.blogspot.com then call (417) 339-6568 for availability. The only way I look good is making you look good for booking me.